Leveraging Technology to Improve Collections and Turn Your Denials into Cash
• Evaluating and evolving daily processes, work flow patterns, scheduling and protocols
• Data collection and analysis: numerical and subjective
• Office redesign, patient contact and records development
• Internal complaint log documentation
• Effective customer service measurement tools Benchmarks of the Successful Practice
• Identification and development of benchmarks for incremental, realistic practice improvements
• Differences in free-standing, hospital-owned, MSO-managed practices
• Operational measures to ensure quality patient care and cost effectiveness
• Appropriate staffing: scheduling, providers and managed care contracts
• Financial analysis: central billing office benchmarks
• Reference tools for future benchmarking
Improving Financial Performace Using Benchmarks
• Explore different types of benchmarking and what they measure
• Learn how to apply benchmarks to every day issues and how to use performance indicators to implement strategy
• Review profitability, losses, operations, phone access, compliance and quality key indicators
• Learn how to use dashboard resports to measure your progress
Protect Your Practice and Community with An Emergency Preparedness Plan
• What is the liklihood that a disaster will impact your medical practice in the future?
• Learn how to develop a disaster plan for your practice and what steps must be taken BEFORE disaster strikes
• Learn how to implement a disaster plan and what steps you can take to minimize business interruption
• Receive tips on how to back up your data and store it safely so that it will be protected during a disaster
• Receive information on what items you should always have on hand
Compensation Strategies to Achieve Operational Excellence
• Improving patient care and physician productivity: measurements methodology and rewards
• Analyzing the practice: the independent physician versus the group of multi-specialty physicians
• Adjusting the physician compensation structure to accommodate capitation and other forms of managed care
• Framework for the employment agreement
• Incentive compensation and alignment in the face of decreasing revenues
• Options to utilize RVUs, two-tiers, visits, case mix, panel equivalents, and equity
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Effective Provider Recruitment Techniques
• Discover the four deadly mistakes recruiters make
• How to source candidates and the seven best sourcing methods
• Receive a list of more than 50 ways to sources physician candidates
• Learn effective interview techniques and how to coordinate multiple interviewers
Essentials of Human Resources in the Medical Arena
• Hiring the right people: multi-tasked, talented professionals to meet your expectations and interviewing for long-term competence
• How to manage staffing costs
• Dealing with difficult behavior
• Written and oral contracts of employment: rehiring the best personnel and terminating the worst and assessing wrongful discharge
• Terminating the long-term employee
• Staff compensation and incentives for patient satisfaction, A/R, performance appraisal
• Non-monetary incentives
• Training and development: motivation strategies for change, acceptance and productivity
• Incentives and how to create successful employees
• Sample interview questions and job descriptions for a variety of practice positions
How to Select a Successful Technology Solution
• Selecting an IT solution can be described as a career defining decision
• Learn the top 10 mistakes people make when selecting a technology solution and how to avoid them
• How to develop and RFP that clearly states the needs and expectations as well as what followup is required
• The sales demo is a key component of any IT selection process. Learn how to take control of the demo and negotiate a contract like a pro
• Discover the top 20 reasons for IT failure and how to be sure it doesn't happen to you
The Operational, Technical and Financial Impact of the ICD-10 Conversion
• Get the lastest updates on ICD-10 requirements and why they matter to your practice
• Engage in discussions on how ICD-10 will impact other areas of your practice and how to make it all work
• Learn the five critical success factors for ICD-10 and what internal and external impacts you should anticipate
• Take a hard look at the technical side of ICD-10 and learn how to cut through all the noise, hype and myths related to compliance
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The ACO Rule: Accountable Care Organizations and Integrated Medicine
• Receive in-depth information on the final ACO rule and how it will affect the medical practice
• Find out who is eligible, governance requirements and what contract obligations must be implemented for success
• Learn about benficiary assigment and notices as well as what a practice can and cannot do to market ACO
• Hear about various shared savings models and how to develop an effective compliance plan
Understanding the Essentials of Managed Care Contracting
• Learn the basic types of managed care compensation and models
• How to assess the health plan, conduct a background check and successfully navigate the contracting process
• Key contract terms, how to conduct a scope of services review and what other factors should be considered when developing a contract
• Identify common contract loss areas, key negotiation points and how to manage compliance
Market Visibility and Patient Retention
• Learn how to evaluate your current practice and create a marketing plan for practice growth
• Find out how to apply the four Ps of the marketing mix to your practice and what strategies will ensure success
• Learn how to ramp up your internal and social media marketing
Optimizing Billings and Collections: How to Reengineer the Process
• Establishing Procedures: from POS to zero balances
• Teamwork approaches
• Patient education
• Review Performance: Collection rate by carrier, Reasons for denial, Contractual allowances, Bad debt write offs, AR aging by payer, Identifying errors
• How to assess your problems internally and externally
• How to set up monitoring of your system (ongoing assessments)
• Strategies for the process: How to develop a collection and billing timetable,
How to organize your accounts, How to set up a “chain” of payment, How to create customer service, representatives, How to create a welcome package, Why HMO patients need to be treated differently
• Coding/Billing Audit
• Overdue balances how to collect
| How to Avoid (or Survive) an IRS Audit
• How and why physicians are targeted so often
• What leads to tax return examination?
• Taxpayer rights: your strategic options
• Choosing your taxpayer representative carefully
• The preliminary check
• Understand the CP-2000
• Examination methods: discrepancy with information returns, history of deficiencies, random sample, QRP—Questionable Refund Program DIF—Discriminate Function
• Examination types: Office audit, correspondence audit, field audit
• Statute of limitations
• Penalties and negotiations
• Actual physician tax court cases
Efficient Operations and Billing
• Communications and expectations in registration, and pre-collections/time of service payment
• Managing patient eligibility and referrals
• Insurance verification and financial counseling
• Telemedicine and Internet medicine: usage-to-date, and projections
• Smart staff scheduling
Aggressive Background Checks
• Especially with today's trend of hiring staff physicians, learn how to avoid a bad hire that could result in complaints filed and a negative reputation
• Learn how to inexpensively search out the information you need to make a thorough appraisal of candidates.
• Discover interview techniques that will reveal exactly what you need to know
• Find out how HR standards, as well as federal laws and subsequent procedures, are different for physicians on staff
• Verification of education and licensure, court records search, social security trace
• Drivers license check, DEA number and Board Certification verification
Practice Financial Management
• Gain a deeper understanding of practice financial management and how to develop a solid financial strategy for the practice
• Learn the key components of good practice financial management
• Cash-based vs accrual-based accounting
• Budgeting tips
• Learn about comparative financial statements, income statements, balance sheets and more
• How to report practice results, key cost areas, benchmarks, flow analysis, internal control procedures, expense management and more
| Employee Embezzlement: How to Find it, How to Prevent it
• Embezzlement: a multi-million dollar crime in thousands of practices
• Transaction cycles subject to embezzlement
• Common areas of embezzlement: accounting adjustments, cash receipts and disbursement, insurance claims, payroll
• Deterring potential embezzlers and reducing risk for theft and fraud
• Checklist of most common forms of theft and recommended response
• New money management techniques and serious precautions
The New World of Patient-Centered Medical Home: What does it Mean?
• Discuss the key concepts of patient-centered medical home, including access, goals of care coordination, infrastructure requirements and technology
• Who can become a medical home and how will care delivery need to change? Why take these steps and what happens if you don't?
• See a variety of scheduling models and learn the key principles of advanced access
• Learn how to redesign the practice to maximize physician face time and elminate overproduction and needless work through proper patient flow and staffing
• How to measure results
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